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FREQUENTLY ASKED QUESTIONS
1. What products and services do you offer?

 

We specialize in bulk-order custom apparel services including screen printing, heat transfers, and embroidery on products such as t-shirts, hoodies, hats, bags, and more. Each decorating method possesses its own unique strengths and considerations and we will guide you in determining the optimal option(s) to meet your specific apparel decorating needs for your business, church, school, event, or organization.

2. How does the ordering process work?

 

Simply browse our online catalogs (Imprintable Wear or Company Casuals) to choose the product(s) you want us to customize. For first-time customers, use our Custom Apparel Decoration Form so we can collect your contact information and order details. Then email your artwork/designs (if applicable) to gatecitytees@gmail.com.

 

We will respond via email with further information including a digital mockup and price estimates. Once you have reviewed and approved all the order details, we will take it from there (see below for more information on payment terms, artwork, turnaround times, and delivery).

3. Can I order a sample before placing a bulk order?

 

While we regret that we cannot offer physical samples before order placement due to cost constraints, we are happy to provide you with a detailed digital mockup that will accurately reflect the final product.

4. What items do you keep in stock?

Because there is such a wide variety of items that can be customized for your apparel needs, and we cannot possibly predict what every customer's unique job will require, we do not keep any stock in house. Upon the approval of your order details, we custom order what your job requires and have it shipped to us for decorating. You can explore our online digital catalogs to see the wide variety of possibilities for your job:

5. Are there any setup fees?


No! While many other shops may charge you setup fees (e.g., often times $20-$25 per screen is charged to screen printed order), we like to keep things simple. When we send you a quote, you'll only see the price-per-unit, and that's exactly what you'll be charged in the end (see below for additional fees).

6. What file formats are accepted for uploading designs?

 

We ask all artwork files be uploaded as a vector file (AI, PDF, SVG, EPS, CDR) in order to make the decorating process as seamless as possible. Email your artwork files to gatecitytees@gmail.com.
 

Rasterized files such as JPEG or PNG are subject to Artwork Fees because we must convert your artwork into vector files, and that process takes time. We recommend using high-resolution images (300 dpi or more) when vector files are not possible.

7. How much does custom apparel cost?

Like ordering a pizza, it all depends on what you want. Pricing is based on THREE [3] key factors:

  • Type/style/brand of items requested

  • Overall quantity of items needed

  • Artwork/design specifications

 

Given these three key factors, accurate estimates are contingent upon a comprehensive understanding of your order’s scope. Additional fees, such as Digitizing Fees (for embroidery) or Artwork Fees (for design assistance), may apply.

8. How do I pay for my order?

All invoices will be emailed to you or to your desired designated recipient. All invoices can either be paid by check or by credit card online (a link to pay will be provided in the email).

For the convenience and mutual benefit of our valued customers, we adhere to the following payment terms:

  • New Customers:

    • A 50% deposit is required upfront to initiate the order.

    • The remaining 50% becomes due upon receipt of the completed order.

    • A “New Customer” is defined as one who has placed less than or equal to FOUR [4] orders.

  • Returning Customers:

    • No initial deposit due!

    • 100% payment becomes due within 30 days upon the receipt of the completed order (Net 30).

    • Returning Customers are eligible to receive special pricing.

    • A “Returning Customer” is defined as one who has already placed a minimum of FOUR [4] previous orders.

 

NOTE: Any unpaid invoice that goes beyond its stated due date will be subject to a 3% Late Fee that will automatically be applied to the invoice.

9. What is the minimum order quantity?

 

As a bulk-order apparel decorating business, our minimums are as follows:

  • Screen Printing: 24-piece minimum for ONE [1] screen (add 12 pieces per additional screen)

  • Heat Transfers: 10-piece minimum

  • Embroidery: 10-piece minimum

Orders below these minimums may be considered, with a cost breakdown provided for your evaluation and approval.

10. How long does it take to receive my order?

 

Upon finalization and approval of all order details, anticipate the following timelines for most orders:

  • Screen Printing: 10-12 business days

  • Heat Transfers: 12-15 business days

  • Embroidery: 15-18 business days

 

Consider these timelines when planning ahead. Many factors can influence the times listed above so we will keep you informed of any significant issues that may affect your deadline. Orders with urgent deadlines may incur a $50 MINIMUM Rush Fee.

11. Can I make changes to my order after it's placed?

 

Once an order is approved for production, it enters our process quickly. Therefore, changes are not always possible. Contact us within 24 hours of your initial order approval if you need to make adjustments, and we'll do our best to assist you.

12. How do I get my completed order?

Upon order completion, we will schedule a convenient time for you to pick up your order (assuming you're local). Orders requiring delivery are subject to Delivery Fees.

13. What other fees do I need to consider?

No one likes to see a lot of fees on their invoice. We totally get that! However, sometimes extra fees are unavailable, but if any fee applies to your particular situation, we will be transparent with you about it up front. Here is a list of the potential fees that may impact your order:

  • Rush Fee: $50 minimum - for urgent orders needed in less time than the stated timelines above.

  • Artwork Fee: $50 minimum - for orders needing custom designs assistance or vectorizing rasterized images.

  • Digitizing Fee: $75 minimum - for new embroidery orders needing digitizing services for artwork.

  • Delivery Fee: ~$30/box - for orders needing to be shipped to your location.

14. What discounts are available?

We know how important it is to save money. Therefore, we do our best to make sure you're getting our best prices possible! The most obvious discount comes from larger order sizes (i.e., the more units you order per job, the less each unit will be). For existing customers, we offer discounts to you by our word-of-mouth referral program. We also provide special pricing for non-profits, fundraisers, and Returning Customers.

15. What is your return policy?

 

We strive to ensure customer satisfaction. If there are any issues with your order, please contact us within 12 days of receiving your order. We'll work with you to find a solution, which may include replacements, or, in rare cases, a refund.

Feel free to reach out to us if you have any additional questions or need further assistance. We're here to help!

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